Terms & Conditions

FEES: Client acknowledges and understands that quoted fees are for all services including client intake and consultation time; writing and editorial work; typesetting/design/layout; and production and delivery and are neither cancelable nor refundable. Client agrees he or she is responsible for full payment of total charges for work performed.

SERVICES: Services commence upon start of client interview or transmittal of Resume Development Questionnaire to client. All services will be completed in a timely manner, subject to acts of God, equipment failure, and other circumstances, which are beyond the control of service provider. For resume and cover letter development projects, a proof copy will generally be provided within 10 to 14 business days of the client interview or receipt of completed Resume Development Questionnaire, unless otherwise specified. The exact delivery date is by agreement. It is the responsibility of client to notify service provider if documents are not received by the expected delivery date. All writing projects include preparation of an initial draft and one round of revisions.

PROOFREADING RESPONSIBILITY: Final proofreading is the responsibility of the client. Client must review proof copies and request revisions (by providing specific instructions for changes in writing) within seven business days of receipt unless special arrangements are made with service provider. Any additional rounds of revision or any changes requested outside of this seven-day period are subject to additional charges at the current hourly rate ($120 per hour, one-hour minimum, billed in half-hour increments thereafter). Fees include preparation and a one-time review/revision prior to final document completion (and print production, if applicable). Additional changes, additions of new information, reworking, or reformatting following initial review and revision will be billed at the above noted hourly rate.

ACCEPTANCE: Work must be approved within 15 days of the receipt of draft materials. After 15 days, all projects will be considered approved and complete, and additional work will be billed as a new project. Service provider will consider acceptance of a draft by e-mail or fax message to be adequate authorization to complete the work as shown on the draft, with revisions as specified in the e-mail or fax message.

LIABILITY: Service provider is not liable for any inaccurate, incorrect, or misleading information in the prepared materials; the client has an opportunity to review the materials and approve the entire content prior to production and delivery. Service provider is not responsible for errors on client's originals. Service provider can only accept liability limited to completion of the work client orders and based on the information client provides during intake and consultation. Service provider will not confirm or attempt to verify information provided by client and will not be responsible for the accuracy or truthfulness of the information provided by client. Service provider is not responsible for consequential damages of any kind when utilizing services quoted on the invoice.

ELECTRONIC FILES: Service provider sends files in several formats to have the best chance of having client's computer and printer accurately display the materials created. Unfortunately, with so many different versions of hardware, software, and operating systems, it is impossible to guarantee that documents will retain all of their original intended formatting features on your equipment. Service provider cannot provide technical support on document formatting. Adobe PDF files are included to provide the greatest consistency across systems and software for the final document(s) produced. Nevertheless, even PDF files do not guarantee identical formatting or printing, nor can they be readily edited without Adobe Acrobat Professional installed.

PUBLISHING: Client gives permission for the content of career documents to be published in articles, columns, books, and industry-related publications, at the discretion of service provider, and with the understanding that all identifying information (name, address, names of employers) will be fictionalized to protect client confidentiality. If client does NOT give this authorization to service provider, client should "X out" this paragraph of the actual contract before sending.

COPYRIGHT NOTICE: Written projects remain the intellectual property of service provider and are bound by copyright law, which prevents client from allowing a third party to utilize any of the materials or products developed by service provider.

REGARDING CUSTOMER TESTIMONIALS: Service provider is not an employment agency and does not guarantee job placement or employment success. The testimonials provided are from real clients who have purchased resume and cover letter writing services. However, as with any testimonial, please keep in mind that individual results may vary. Clients' successes are directly dependent upon the effort, commitment, and diligence they put into fully integrating our career documents with their job search strategies. Outcomes and successes are affected by many external variables including market volatility, local and national economies, market saturation for a particular industry, and a client's level of experience, education level, adaptability to workforce changes, skill sets, or continued motivation. Testimonials are provided to illustrate the results that other former clients have achieved but do not promise that any client will achieve the same results.

OTHER: Client agrees to pay the maximum charges permitted by applicable state law on any returned charges, and any consequential collection costs, including legal fees and interest at the rate of 10%. By submitting an order, client indicates his or her agreement with the terms and conditions stated herein.